iwebt FAQ — Answers to what you want to know

iwebt uses SSL encryption (TLS 1.2 and 1.3) to protect data you send in transit. At the server level, access controls are strictly enforced, and players' funds and personal information are kept under bank-grade security policies. Providing a safe and trustworthy platform is one of iwebt's top priorities.

Never share your OTP code with anyone, including iwebt staff. An OTP is single-use and is meant to be known only by you. iwebt support staff will never ask for your OTP by phone, chat, or email. If anyone does ask, refuse immediately and report it to [email protected].

Yes, iwebt supports Two-Step Verification for player accounts. Enabling it means that even if your password is compromised, it becomes much harder for anyone else to access your account, significantly improving account security. You can set this up from the security section of your profile.

The official iwebt website is only accessible at https://iwebt.run. If you come across sites named "iwebt-official", "iwebt-real", or anything similar, they are likely fake. Always check the URL and do not proceed if your browser's address bar does not show a padlock icon. If you are unsure, verify through iwebt's live chat.

Log out of your account immediately and change your password. Then contact iwebt customer support via 24/7 live chat. The support team can suspend the account and review the access logs. Do not make any deposits or withdrawals at this time — get guidance from the support team first.

iwebt's withdrawal service runs 24/7. You can request a withdrawal late at night, on weekends, or on public holidays, and we aim to process it within 10–45 minutes of submission. If additional verification is needed, the support team will contact you.

iwebt processes withdrawals within 10–45 minutes of submission. This applies to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers alike. If there is a network issue or further review is needed, processing may take longer, and the support team will notify the player in advance.

If your withdrawal request shows "Pending", possible reasons are: (1) KYC verification is incomplete, (2) the wagering requirement on a bonus has not been met, or (3) the amount is under routine review. If it has been a while, contact the iwebt support team via 24/7 live chat and include your request number when you ask.

The minimum withdrawal amount at iwebt is 20,000 Ks. Requests below this amount cannot be processed. Before attempting a withdrawal, check that you have a sufficient balance and that any wagering requirements have been met.

If you have accepted the welcome bonus (100%, up to 100,000 Ks), winnings derived from that bonus can only be withdrawn after completing wagering of bonus amount × 25. For example — if you received a 20,000 Ks bonus, the wagering requirement is 500,000 Ks; if you received 100,000 Ks, it is 2,500,000 Ks. You can still withdraw your own deposit funds before the wagering is complete, but doing so may result in the bonus being forfeited.

KYC (Know Your Customer) verification confirms the account holder's identity to prevent financial fraud and identity theft. iwebt prioritises player fund security, so KYC may be required when withdrawal amounts exceed the set threshold. It also protects the player themselves.

For KYC at iwebt, you can submit a Myanmar National Registration Card (NRC) or a Passport. It must be a valid document with a photo. Both the front and back must be visible, and a selfie may also be requested. Make sure the photo is clear and easy to read.

If your KYC submission is rejected, iwebt will notify you of the reason. Common reasons include unclear photos, an expired document, or information that does not match. Fix the issue and resubmit. If the problem continues, you can contact support anytime via 24/7 live chat.

Yes — the name registered on your iwebt account must match the name on your KBZPay, Wave Money, AYA Pay, CB Pay, or bank account. If the names do not match, your withdrawal request may be put on hold and KYC checks may become stricter. Registering with your correct name from the start keeps things running smoothly later.

iwebt may request KYC when a player's withdrawal amount exceeds the set limit, when a payment method is requested for the first time, or when a financial security check is needed. Having your documents ready in advance means there will be no delay in service.

iwebt does not charge any platform fee for deposits. However, your payment provider — such as KBZPay, Wave Money, AYA Pay, CB Pay, or a bank transfer — may apply their own processing fees. Those are outside iwebt's control, so check your bank or payment app's website in advance.

Log in to your iwebt account and select KBZPay from the deposit menu. Transfer the amount to the receiving number provided by the platform via the KBZPay app, then upload a screenshot of the transaction on the iwebt deposit form. Once the deposit is confirmed, your balance will be updated immediately. The minimum deposit is 5,000 Ks.

Yes — Wave Money is one of iwebt's official deposit methods. Select Wave Money from the deposit menu and follow the instructions to transfer to the provided phone number or via a Wave agent. After the transfer, submit your confirmation to iwebt. The minimum deposit is 5,000 Ks and you can deposit late at night too.

At iwebt, the minimum deposit amount is 5,000 Ks regardless of whether you use KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer. This limit is the same across all payment methods, and your deposit must also meet this amount to qualify for the welcome bonus.

Wait a few minutes after the transfer. If the balance still does not appear after 15 minutes, contact iwebt's 24/7 live chat and send your transfer receipt, amount, and transaction time. The support team will check and resolve it right away. Keep your deposit screenshot without deleting it.